Students Grievance Redressal

Student Grievance Redressal Mechanism at SDUAHER

Sri Devaraj Urs Academy of Higher Education and Research (SDUAHER) is committed to creating a transparent, fair, and student-friendly environment. In alignment with the University Grants Commission (Redressal of Grievances of Students) Regulations, 2023, SDUAHER has established a robust Student Grievance Redressal Mechanism to address academic and non-academic grievances of students.

Objectives

To provide a structured process for addressing grievances of students regarding academic, administrative, or personal concerns.
To uphold fairness, confidentiality, and promptness in grievance resolution.
To promote a conducive atmosphere for academic and holistic development of students.

Scope of Grievances

Students may approach the Student Grievance Redressal Committee (SGRC) for redressal in matters such as:

Admission-related grievances.
Irregularities in examination or evaluation processes.
Delay or denial of scholarships/financial aid.
Non-refund of fees on withdrawal of admission.
Discrimination on the basis of caste, gender, or disability.
Harassment, victimization, or denial of promised amenities.
Cybersecurity-related issues, including misuse of student data, online harassment, or breach of digital platforms.
Any other grievances as per the list mentioned in the policy.

Grievance Redressal Committee

Online: Submit your grievance through the SDUAHER Grievance Redressal Portal - Link.
Email: Send details to sgrc@sduaher.ac.in.
NMC Grievance Portal (For Medical Education Related Complaints): Students may also submit grievances directly to the National Medical Commission at - Link

Ombudsperson

Students dissatisfied with the SGRC decision can appeal to the University-appointed Ombudsperson. The Ombudsperson ensures independent and impartial review of such appeals

All grievances will be handled with utmost confidentiality, and efforts will be made to resolve them within 15 working days.

Confidentiality and Integrity

SDUAHER ensures that all grievances are handled with sensitivity and confidentiality. Any false or frivolous complaint will be subject to disciplinary action.